Privacy Policy

Introduction

Microgrid Broker (“we,” “us,” or “our”) operates microgridbroker.com (the “Website”) and the GridPro mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our App, and register as an installer in our network.

Please read this Privacy Policy carefully. By using our Website or App, you consent to the practices described in this policy.

Information We Collect

Information You Provide to Us

When you register on our Website or App, we collect:

• Business Information: Company name, business address, phone number, email, license numbers, insurance information, and tax identification numbers
• Personal Information: Your name, personal email address, personal phone number, and job title
• Professional Credentials: Electrician license type and number, certifications, years of experience, specializations, and references
• Account Information: Username, password, and security questions
• Service Area Information: Geographic areas you service, zip codes, and service radius
• Banking Information: For payment processing (if applicable)

Mobile Application Data Collection

The GridPro mobile application collects the following data from users during use:

• Location Data: The App collects GPS location data while a job is active to verify on-site presence and support navigation. Location is not collected in the background when the App is closed or when no job is active.
• Photos: The App collects photos taken by the user during job inspections and checklist completion. These photos are uploaded to secure cloud storage (AWS S3) and used solely for job verification and record-keeping.
• Documents: The App collects documents uploaded by the user for credential verification, including licenses, insurance certificates, and certifications.
• Contact Information: The App collects name, email address, and phone number during registration and account management.

All data collected through the GridPro App is used solely to operate the platform and deliver services. This data is not sold, rented, or shared with third parties for advertising or marketing purposes.

Information Collected Automatically

When you visit our Website or use our App, we automatically collect certain technical information including IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Process your registration and manage your account
• Verify your credentials, licenses, and qualifications
• Match you with installation opportunities
• Facilitate communication between you and REPs or customers
• Process payments and maintain financial records
• Send notifications about job opportunities, training, and platform updates
• Improve our Website, App, and services
• Comply with legal obligations
• Enforce our Terms of Service

Information Sharing

We may share your information with:

• Retail Electric Providers (REPs): To facilitate job assignments and contracts
• Customers: Contact and credential information necessary for installations
• Service Providers: Third-party vendors who assist in operating our platform
• Legal Authorities: When required by law, court order, or to protect the safety of our users or the public
• Business Transfers: If Microgrid Broker is involved in a merger, acquisition, or sale of assets

We Do Not Sell Your Information

Microgrid Broker does not sell, rent, or trade your personal information to third parties for their marketing purposes. Data collected through the GridPro App — including location, photos, documents, and contact information — is used solely to operate the platform and is never sold or shared for advertising purposes.

Data Security

We implement reasonable security measures to protect your information, including:

• SSL encryption
• Secure servers and databases
• Access controls and authentication
• AWS S3 signed URLs for all document and photo access — direct bucket URLs are never exposed
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information
• Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at legal@microgridbroker.com.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Website. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our Website.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain information for legal compliance, dispute resolution, and record-keeping purposes.

Third-Party Links

Our Website and App may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at legal@microgridbroker.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of our Website or App after changes constitutes your acceptance of the updated policy.

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